Shipping & Delivery Policy
Learn about store pickup, local delivery, order preparation, and returns at Heena Fancy Store.
Heena Fancy Store supports store pickup and local home delivery from the Arakkonam store where the service is available. The checkout page and order confirmation are the source of truth for the delivery method, area, fee, requested slot, and preparation estimate for a particular order.
Store pickup
For pickup orders, we will share or confirm when the order is ready and the pickup details to use. Please bring the order reference and ensure that the person collecting the order can identify the customer or authorized recipient. Orders may not be ready until the preparation or customization work is complete.
Local home delivery
Home delivery is limited to the service areas configured by the store. The applicable delivery fee and available slot are shown or confirmed before the order is placed. Delivery timing is an estimate based on preparation, slot availability, traffic, weather, address accuracy, and other conditions; a particular time cannot be guaranteed unless the store confirms it specifically.
Customer responsibilities
Please provide a complete address, reachable phone number, and any access instructions at checkout. If the recipient or an authorized person is unavailable, the address is incorrect, or delivery cannot reasonably be completed, the store may contact the customer to arrange another attempt or pickup. Any additional fee or change will be discussed before it is applied.
Customized orders
Customized and personalized products may need additional preparation time. The required date or preparation estimate shown during the order process is used for planning, but the store will confirm the practical handoff timing after reviewing the order and customization details.
Problems with delivery or pickup
If an order arrives damaged, incorrect, or incomplete, contact Heena Fancy Store promptly with the order reference and clear photographs where relevant. We will review the issue under the Returns/Refund and Cancellation policies. Do not send payment credentials or confidential banking information in a delivery complaint.