Privacy Policy
Learn how Heena Fancy Store handles customer details, orders, payments, and communications.
Heena Fancy Store respects your privacy and is committed to protecting the personal information you provide while using our website.
Information We Collect
When you place an order, submit an enquiry, request a customized product, or use our website, we may collect information such as your name, mobile number, email address, delivery address, order details, product preferences, and other information required to complete your order.
For customized or personalized products, you may also provide photographs, names, messages, designs, or other customization information required to prepare your product.
How We Use Your Information
We may use your information to process and manage orders, provide store pickup or home delivery, prepare customized products, communicate order updates, provide customer support, prevent misuse, and improve our services.
Customized Product Files
Photos and other customization files submitted by customers are intended to be used only for processing and fulfilling the relevant customized order and related customer support.
Payments
Payment-related information is used only as necessary to process or verify payments and orders. We do not ask customers to share confidential banking credentials such as UPI PINs, card PINs, CVVs, or passwords through our website or customer-support communications.
Sharing of Information
We do not sell customers' personal information. Information may be shared with service providers or delivery partners only when reasonably necessary to provide the requested service, fulfil an order, or comply with applicable legal requirements.
Data Security
We take reasonable measures to protect customer information. However, no online system or method of electronic storage can be guaranteed to be completely secure.
Customer Choices
Customers may contact Heena Fancy Store regarding questions about personal information submitted through the website or to request correction of inaccurate contact information, subject to applicable legal and record-keeping requirements.
Policy Updates
We may update this Privacy Policy when our website, services, or legal requirements change. The latest version displayed on this website will apply from its stated update date.
Contact
For privacy-related questions, please contact Heena Fancy Store, Arakkonam, Tamil Nadu through the contact details provided on our website.