Terms & Conditions
Read the terms & conditions for Heena Fancy Store.
These terms explain the practical rules for using the Heena Fancy Store website and placing an order. By using the website or submitting an order, you agree to provide accurate information and follow these terms together with the other policies shown on the website.
Products and customization
Product images, colours, sizes, packaging, and screen presentation may vary slightly from the physical item. Customized products are prepared from the details, photographs, text, and choices submitted by the customer. Please review names, dates, spellings, photos, addresses, and quantities carefully before confirming an order.
Prices and order acceptance
Prices, customization charges, wrapping charges, delivery fees, discounts, taxes where applicable, and any advance amount are shown or confirmed before the order is accepted. An order request is not a promise that the item is available until Heena Fancy Store confirms it. If an item, customization, or requested slot cannot be fulfilled, we will contact the customer about the available next step.
Customer responsibilities
You are responsible for the accuracy of the information you provide and for having permission to use any photograph, logo, message, or artwork submitted for customization. Do not submit unlawful, infringing, abusive, or unsafe material.
Pickup, delivery, payment, and changes
Orders are handled according to the current Shipping/Delivery, Payment, Advance Payment, Returns/Refund, and Cancellation policies. Store pickup and local delivery depend on the service areas, slots, preparation time, and other availability confirmed for the order.
Website use
Please do not misuse the website, attempt unauthorized access, submit harmful content, or interfere with its operation. We may restrict access or decline requests that appear fraudulent, unsafe, or unlawful.
Updates
We may update these terms when the store, website, or applicable requirements change. The version displayed on this page applies to future website use and orders, subject to any terms already confirmed for an existing order and applicable law.