Returns & Refund Policy
Read the returns & refund policy for Heena Fancy Store.
We want orders to reach customers in the condition and form confirmed by Heena Fancy Store. Return, replacement, or refund requests are reviewed based on the product, order condition, payment status, and applicable law.
Customized and personalized products
Because a customized product is prepared for a particular customer, a change-of-mind return may not be possible once customization or production has started. This does not limit any remedy that may apply when the item is incorrect, damaged, materially different from the confirmed order, or otherwise covered by applicable law.
Standard products
For standard products, contact the store promptly if you need to report a problem or request a return. The item may need to be unused, complete, and in its original condition, subject to the product type and applicable law. Some products may not be returnable for hygiene, safety, digital, consumable, or other practical reasons; the store will explain the position for the specific order.
How to request a review
Share your order reference, a short description of the issue, and photographs or other useful evidence through the current Contact Us channel. Keep the item and packaging available until the review is complete. Do not send back an item without first receiving return or handoff instructions from the store.
Refunds
If a refund is approved, the amount and method will be confirmed after the store reviews the order. A refund may be limited to the affected item or charge. Delivery, customization, urgent-preparation, or other charges are not automatically refundable unless the store confirms otherwise or applicable law requires it. Bank or payment-provider processing time is outside the store's control, so no universal refund timeline is promised.