Advance Payment Policy

Some customized, made-to-order, urgent, limited-stock, or otherwise confirmed orders may require an advance. The required advance is shown during checkout or in the order confirmation. If no advance is shown, the full amount may instead be due at the confirmed pickup or delivery handoff.

How it works

The advance is part of the same order total, not an extra charge. The order confirmation shows the verified advance received, the total order amount, and the remaining balance. The remaining balance is due at the time and by the method confirmed by the store, normally before or at the applicable pickup or local-delivery handoff.

Verification

An advance is treated as received only after Heena Fancy Store verifies the payment. A screenshot or reference submitted by a customer is review evidence and does not confirm receipt automatically.

Changes and cancellation

Because an advance may allow the store to purchase materials or begin customization, cancellation or changes may be limited after preparation starts. The store will review the order under the Cancellation and Returns/Refund policies and applicable law. An advance is not automatically refundable merely because a customer changes their mind, and it is not automatically forfeited when the store is unable to fulfil an order.

Balance and handoff

The store will communicate any balance due before the agreed handoff. Please keep the order reference and payment references available until the order is fully reconciled. If a payment amount, order total, or balance appears incorrect, contact the store before making another payment.